We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship. Help Me Pay My Bill Automatic Bank Draft Payments Residential Energy Assistance Program Rate Assistance Program Current Rates What Information Do I Need? My Utilities Account On-Line Information About My Utilities Account Home Energy Analysis Gas Meter Removal Form Meter Reading Form Green Building--Ask an Expert Natural Gas Long Term Fixed Rate Implications  Utilities Rules and Regulations Safety Who Do I Contact With Questions? Utilities Contacts Let Us Hear From You! We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service. City of Palo Alto Utilities Customer Service Center, 2nd floor 250 Hamilton Avenue Palo Alto, CA 94301 Phone: 650-329-2161 Fax: 650-617-3142 Hours: Mon-Thu 7:30 - 5:30 pm Fri 8-5 pm E-mail: UtilitiesCustomerService@cityofpaloalto.org